AI support without the bot-trap problem.
Support Guard handles Tier-1 tickets, drafts complex replies, detects frustration, and escalates to humans with a full context summary.
Who it's for
Ecommerce and B2B SaaS support teams.
The problem
Support teams drown in repetitive tickets while customers get frustrated with bot loops.
How it works
Input sources
Output artifacts
Core features
Integrations
Human approval and safety
Every Support Guard implementation includes human-in-the-loop approval workflows. Critical actions, outputs, and decisions are routed for human review before execution. This ensures quality, maintains control, and builds trust.
KPIs improved
Pricing signal
Final pricing depends on data complexity, integration depth, compliance requirements, usage volume, and support needs.
Expands into full support operations AI.
Every Support Guard implementation is built on the Ikhora platform layer, which includes orchestration, knowledge retrieval, human approval, integrations, AgentWatch monitoring, and continuous improvement.
Explore the platformReady to see Support Guard in action?
Book a demo and see how AI can transform your workflow.
Book a Support Guard demo